The following post has some very good information about calling 911. In my county of roughly 100,000 citizens the emergency call center receives over 300,000 calls a year.
The following post is from www.wikihow.com.
911 is meant to connect you to help. In some areas, it is for serious emergencies only. In other areas, it is for anytime you want police or fire to respond. KNOW what the expectation is in your area. If you are not sure, call them and let them know it is not an emergency. They can let you know if you should be calling a different number.
Get on the line, and let the 911 dispatcher know what the call is about. Answer any questions they have as best you can, and stay on the line follow any instructions they give you while waiting for help to arrive.
They will ask questions to assess the level of response and the speed of response that is needed.
Be ready to tell them: - Your name - The number you are calling from and a call back number if that is different. - Where you are and where help is needed. Not all cell phones or VOIP based land lines give accurate locations. If it is not an address, you need to be aware of how they can find you, even if that means that you get them to a location that they can find and have a person to direct them the rest of the way. - Who needs help - What help is needed. If this is an emergency, tell them everything you know (how they got injured, what is injured, their level of alertness, any medical issues that are known). This is what they use to determine if a squad car can casually cruise through the area or if they need to get police, fire, ambulance all headed out with lights and sirens.
Stay on the line. They may ask you for updates or put an emergency res-ponder on the line to give you assistance in handling things before they get to you. For more info on this topic go to:
